Please take time to read our terms and conditions prior to booking your treatment. If you have any questions please get in touch prior to booking- we’d be happy to discuss.
All patients must be 18 and over.
All new patients must have a consultation ahead of any treatment.
Consultations which require a prescriber appointment prior to treatment incur a deposit charge in full prior to booking, however this charge is redeemable against any treatment a patient should decide to proceed with. If you do not proceed with a treatment, the consultation fee is non-refundable.
A 50% charge of your full treatment price (in addition to your deposit) will apply if you fail to reschedule your appointment within 48 hours of the original date/time. Make sure to read these terms and your consent forms thoroughly as this charge also applies if you are unable to proceed on the day due to a pre-informed contraindication.
We often have a busy schedule and therefore ask that clients arrive on time for their appointments to allow the full amount of time required for treatment. If you are more than 10 minutes late, we reserve the right to cancel your appointment and 100% of your total booked treatment will be taken from your payment card on file.
If patients would like to book in for multiple treatments and can’t find their availability on the booking tool then please speak with us directly. We are only able to go ahead with the treatment they have booked during their allocated appointment time.
We accept all major credit/debit cards as well as cash and bank transfer. We do not accept cheque.
Please be aware that we are required to take photographs pre and post-treatment for your clinical record. These images are kept private unless you give consent for these to be used for marketing purposes. All data is kept in accordance with our privacy and data protection policies.
We apologise, but for safety reasons, we ask that you do not bring children or babies to your appointment.
The person receiving the treatment is only allowed in the treatment room. If you attend your appointment with someone, they will have to stay in our waiting area.
You must populate your consent forms and questionnaires prior to appointment- this allows me to undertake crucial pre-appointment checks (to avoid disappointment) and allows you to ask me any questions you may have about your treatment.
You cannot have any treatments if you are taking or about to start taking antibiotics.
You must warn us immediately of any of the following: Pregnant/breastfeeding/IVF, recent/impending dental work and history of psoriasis, Keloid scarring or cold sores.
If you have any planned procedures (dental or medical), holidays or if you have had any treatments previously- please clearly list this on your questionnaire (what you have had and when you have had it/ plan to have it). If you are unsure what to capture please reach out to us.
If you are having injectable treatments, you must remain local to the clinic and out of a UV intense environment for at least 2 weeks post treatment. Please ensure your appointment is arranged around any foreign travel plans.